![]() Additionally, this will only work for with deskphones that have an available USB port. Please contact Intermedia for assistance with this. ![]() Q: Is it possible to use the Poly Savi 8210/8220 on my deskphone without the EHS?Ī: Yes, though this does require additional steps and may not be suitable for all situations. However, as soon as you turned on Poly (Plantronics) Hub, you will be able to answer an incoming call or end an active call. What's wrong?Ī: It may take some time for the Intermedia Unite Desktop Application to update the status of integration. Q: Poly headset integration says it's disabled, however, the Poly (Platronics) Hub is running on my computer. You can also change the default audio device on your PC. You can switch off Intermedia Unite Desktop Application audio notifications about incoming calls in the Application settings tab, however, they won't turn back on automatically, when you unplug the device. If you selected your Poly (Plantronics) device as a speaker in Intermedia Unite Desktop Application and a different device is set as a default audio device, then the audio notification about an incoming call goes through the default audio device. Q: Why do I hear one ringtone from my Poly (Platronics) device and another one from a different device?Ī: This means that your Poly (Plantronics) device has its own ringtone for incoming calls. Q: Can I handle a three-way call with my Poly (Platronics) device?Ī: This feature is not available in the current version of the app. ![]() Q: Can I reject a call from my Poly (Plantronics) device?Ī: This feature is not available in the current version of the app. Why?Ī: In the current version of the application you can't resume calls or end a call on hold. Q: I have all calls on hold and when I press the button on Poly (Plantronics) device, nothing happens. Also, make sure that Poly (Plantronics) hub software is running and Poly (Plantronics) device is chosen as a speaker in Audio settings. Q: I have my Poly (Plantronics) device plugged in, but I cannot answer a call with it, what's wrong?Ī: Check if the status of integration in the Audio settings tab says Enabled. Try reinstalling the app if this does not help. Some users reported they needed to reinstall the app then the integration feature worked properly. Q: Poly headset integration says Enabled but does not function? Note: Active Noise Canceling is only available on the Savi 8220, as the 8210 has only one earpiece. These buttons correctly trigger their respective actions on Poly VVX and Yealink T4XS desk phones. Note: if the status of the Poly headset integration says Disabled, it means that the Hub (Poly (Platronics) software) isn't running. The status of the Poly headset integration should say Enabled
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